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Able

Contact Us

We are a different kind of contact center

We believe in creative projects as an efficient, agile and qualified solution to meet your operational needs.

Able Services

Relationship

Human intelligence combined with technology to bring you closer to your customers. Learn more

Business

Combining customer service and sales techniques to generate results. Learn more

Research

Collecting research data with a specialized and multichannel approach. Learn more

Registrations

Management and updating of databases with specific profiles for each business. Learn more

Project execution process

Learn about the steps that will be present in an Able Project.
1

Understanding the problem or need

Understanding the needs and objectives of outsourcing. Looking at the business, the existing model, and where you want to go.
2

Operational planning

Strategic team with experience in operational planning. Meetings to build creative solutions with humanized approaches and technology support.
3

Execution

Selecting a specialized team, aligned with their training areas and motivated for the task. A Squad-based operational model with exclusive dedication to a single project.
4

Operational analysis

Reviewing completed work, seeking continuous improvements and insights into the process. We work collaboratively with the client, based on results and operational developments.

Able

Founded in 2003, Able became an expert in humanized service, solving client demands through excellence and dedication. Since then, Able Center became Able, a leading contact center for multichannel service and research data collection in the south of Brazil, located at Tecnopuc, PUCRS’s Technological Park. Talk to us

Companies that work with us

Trusted by

Conducting research in-house was a common issue, as it required significant operational effort from our team, and we had great concerns about the reliability of the responses. When Able came in to help with this process, we were much freer to build together with them and also plan how we would carry it out. It really relieved us and added a lot to our research.

Giuliane Prestes

Client Area Coordinator – Melnick
We have been conducting our climate survey with the doctors at Unimed Porto Alegre since 2005. Last year, in partnership with Able, we completed the 2023 edition, interviewing over 600 members. The survey has now become an annual event, and this year, we will once again count on Able’s partnership. Qualified work, great dedication, and collaboration are part of our daily teamwork.

Aline Fernandes

Communication, Relationship, and Digital Channels Coordinator – Unimed Porto Alegre
Able has always been a key partner for our business. From the moment we conceived the idea of selling a postgraduate course for a college that was still very regional, we realized we needed a partner with expertise in phone sales, client outreach, and generating business for UOL Edtech — and Able fit perfectly. Today, they are an integral part of our results and strategy, and we are very proud of what we have built together with Able by our side.

Marcelo Martinez

Executive Director – UOL EDTECH
One of the reasons PUCRS chose Able as a partner is because of the girl’s human side. I believe that this, and especially the quality of the service provided, is a great differentiator. We see it in the partners and, without a doubt, it reflects in the operational team that works there daily. So, it was very positive. From the beginning, I felt it was a very special partnership.

Lidiane Lorenzoni

Marketing Manager – PUCRS
The more diverse an ecosystem is, the more powerful and full of potential it becomes. So, without a doubt, the women leading Able — Ieda, Taíse, and Sthefany — represent this transformative movement in the business world. They bring a unique perspective that reflects in their activities, the services they offer, and the way those services are delivered. I think that’s really inspiring!

Jorge Audy

Superintendent of Innovation – Tecnopuc
In our field, trust is one of the most essential assets. That’s one of the reasons why we have partnered with Able since 2009. Able is a company that is not only highly efficient and professional in all its deliveries but also very serious about its work, which is why we place immense trust in them.

Rodrigo Trevisan

Managing Partner – Zooma Inc. | Insights & Strategy
ECOFY