What is the difference between a call center and a contact center? Where does Able fit in this scenario?
The main difference between a call center and a contact center lies in the customer service channels. In a call center, the main contact channel is telephone, handling inbound (receptive) calls, outbound (active) calls, or both. In a contact center, while also handling inbound, outbound, or both, service channels are much broader: they include telephone calls, email, social media, and chat. Moreover, communication systems are integrated and operate as multichannels, providing proactive, humanized, and personalized service for each customer. In this context, Able aims to demonstrate to the market that it’s possible to combine agility, service efficiency, quality, and technology.
What is multichannel or omnichannel service?
Omnichannel or multichannel service consists of providing customer service channels that offer a seamless integration and interaction experience to the consumer.
How long has Able been in the market?
We have been a different Contact Center in the market for 19 years.
Why is Able different?
We are different because: We are intentional, meaning we genuinely intend to serve well and solve our customers’ problems. We have a team of employees focused on motivation and development. Relationships are our guide! We work in areas and projects focused on the consumer experience, from start to finish. We work creatively and seek solutions collaboratively, involving everyone in the process. We are always attentive to change, understanding that new paths can be fantastic and promising. Thus, we reinvent and adapt ourselves accordingly. We are diverse! We believe that diversity makes us bigger and better. We like the feeling of accomplishment and, therefore, we love a challenge!
How do I get a quote from Able or talk to someone?
To receive a quote from Able, you can contact us via email atendimento@able.com.br or on WhatsApp +55 (51) 98137 3806.
I would like service in other languages, is it possible?
Yes, it's possible! We have a multilingual team (Portuguese, English, Spanish, Italian, German and/or French), trained in a clear, relational, respectful and fluent approach.
What is Able's commitment to LGPD?
At Able, we have always respected each person’s individuality and space through non-invasive approaches, prioritizing relationships and contact only with prior authorization. In this regard, we adhere not only to LGPD guidelines but also to those of our clients.
What is the program "And behind the screen, is everything fine?"
The “AND BEHIND THE SCREEN, IS EVERYTHING FINE?” project aims to promote health and knowledge among our employees through meetings and moments of dialogue. It has become a key factor in fostering happier, more productive, and more integrated teams. While the home office model offers countless benefits, we still believe in the potential of in-person events for employees and the company!
Does Able have a career plan?
Yes! One of our company missions is to develop highly qualified employees engaged in the customer relationship process. To make this possible, our team undergoes continuous training aimed at increasingly improving service and problem-solving in an assertive and intelligent manner. Additionally, we have an internal recognition system. When opportunities arise, we always look to the team, identifying potential for new role assignments. Angels, alphas, junior leaders – we offer many possibilities!
I want to be on the Able team! How do I send my resume?
To send your CV, you can contact our HR team via email at rhvagas@able.com.br. We will love to welcome you!
